From what I understand, the previous speaker decided last minute to change the format of the speech giving the coordinator only three hours notice beforehand.
In addition, the speaker went through a set of Powerpoint slides that was way off mark and had outdated material.
The speaker talked down to the audience and was very pretentious.
In the end, the coordinator said point blank, "I am NOT inviting you back."
It's important that we uphold our commitments as speakers.
In a recent interview with Todd Hunt, he mentioned that he never ever goes over his allotted time and ensures he stays on schedule.
Similarly, if a coordinator asks you to cover a specific topic in a specific way, you must uphold your commitments, otherwise, you may never be asked back again.
In addition to losing a valued customer, that ill feeling continues to percolate and gets disseminated to other groups. Once you build a bad reputation, it's often difficult to overcome that.
I always recommend that you spend time with coordinators frequently to ensure you're meeting their needs. A quick phone call or meeting is easy to do several weeks ahead of a program. This way you always know you're on the same page and deliver exactly what they ned.
Have you encountered a situation where a contractor did not live up to their commitment?
What strategies do you use to ensure your customer knows what to expect and that you know his or her expectations?
If you can't uphold a commitment due to an emergency or other unexpected situation, do you have a backup plan for someone to help out in time of need?