I just finished a long week of three engagements. One client asked me to fly to Orlando, Florida to assist with a facilitation session on strategic plan, I drove to Hickory to give a presentation on Social Enterprise and then headed to Winston-Salem to facilitate a two-day session on business planning.
At all three events, there came a time when flexibility was required. In the first, I jumped in to assist one of the speakers to capture comments from the audience. In the second, I brought my projector so that I would be able to display my presentation on a blank wall in a small conference room. In the third, the conversation on Day 2 steered toward a different topic than what was on the agenda, so we delved deeper into that topic.
In all three cases, flexibility was required. I've found that flexibility is one of the best assets to have as a consultant. Afterall, I work for the customer. If the customer wants you to take notes, take notes! If the customer wants you to change the agenda, change the agenda. If you want the ability to project your presentation without knowing what equipment is available, bring your own equipment!
Over the years, I've found that it's best to keep an open mind. Be attune to the customer needs and realize that these may change. I may have an idea of how a conversation or event may evolve, but if it goes away from the original intentions, that's okay. Keep an open mind and be willing to work with your customer.
Lastly, have a backup plan, or as the phrase goes "wear suspenders and a belt!" When giving a presentation, I always have the powerpoint slides available as a handout. If all else fails with whatever equipment I'm using, that's my ultimate fallback. If the power goes out, no problem. If there is no projector, no problem. If the projector is incompatible with my laptop, no problem. Hard copy is the ultimate backup.
I'll also bring with me a "jump drive" or USB drive which allows me to transfer a presentation to already set up equipment. This also works well when needing to printout handouts at the local Fedex Office.
If a projector is absolutely required, I bring my own...just in case. It turned out to be a good move with my last event in Winston-Salem. The existing projector was incompatible with my Mac Book Pro, and it worked out well that my projector was available to do the job.
So three key attributes:
1) Be Flexible.
2) Keep and Open Mind.
3) Bring Your Own Equipment.
What things do you do to build flexibility in your work?
How do you feel when you know the people you work with are flexible?
Recent Comments